OVO Energy has issued an update for SSE customers whose accounts are due to switch in the coming months.
It comes after the supplier acquired the domestic arm of SSE plc in January 2020 in a move which catapulted the brand to become part of the “Big Six”.
The takeover saw Ovo Energy’s customer base grow by 3.5million customers.
But since its buyout, customers with tariffs under SSE Energy Services have slowly been transferred over to Ovo Energy.
This is because Ovo intends to close off a number of its subsidiary brands to ensure that it can provide all domestic energy customers with a similar offering.
UK Times revealed last month that it plans to shut down Boost, its prepayment meter brand, later this year.
Up until now, Ovo hadn’t given a timescale for when it expects all SSE domestic customers to switch over.
But Ovo has told UK Times that all remaining SSE Energy Services customers will be moved over to Ovo by the end of January 2024.
At this point the SSE Energy Services brand will cease to exist and all customers will have their gas and electricity managed directly by the Ovo Energy brand instead.
The update comes as millions of customers have already moved over to Ovo from SSE.
Remaining customers will be told that their account is being moved over via letter, email or on one of their upcoming bills.
The update will include all the important details about what to expect from the move.
You might’ve received this already. But if you haven’t, you don’t need to do anything and Ovo Energy will be in touch.
You’ll know when your transfer has begun because you’ll see a message confirming this when you log in to your SSE account.
The transfers won’t interrupt a customer’s supply, bills or electricity and gas meters.
Once your account has been moved to Ovo, you should receive a final SSE bill.
This will contain all the key information you’ll need to keep a note of including your new Ovo Energy account number and a link to get started with your new online account.
Ovo Energy was founded by Stephen Fitzpatrick in September 2009 and by 2017 provided energy tariffs to over 700,000 households.
The company now supplies 4.5million households with gas and electricity across the UK.
Since SSE plc disband its domestic energy arm its sole focus has been on power generation through the operation of several UK power stations.
Its SSE renewables arm also builds and operates onshore and offshore wind farms across the UK and Ireland as well as running hydroelectric operations in Scotland.